WHY USE US PAGE.
We pride ourselves on going the extra mile for our clients, and all our experienced and qualified tree surgeons / grounds staff, benefit from the training the company provides, allowing them the satisfaction of serving our clients and their trees to the highest professional standards.
We care about our work, and strive to continually develop our services in order to exceed customer expectations: trees are our hobby as well as our business, and to us, repeat business and recommendations are the very seeds of success.
How do we achieve complete customer satisfaction?
• All our work is fully insured with Public Liability to £10,000,000
• Prompt, reliable and amiable service.
• Free written, fixed-price quotations, clearly detailing the specifications for the work recommended, usually received within 2 days of our initial site visit, by email and/or post-depending on our clients preference.
• Cyclical work is recorded for the future, and when the time comes clients are contacted and advised, so your trees stay in optimum condition.
• Carefully planned execution of all work to ensure complete site safety, in accordance with our ‘Safe Contractor’ status.
• All work carried out to British Standard: S3998.
• Risk and method statements produced where appropriate.
• Fully trained and experienced operatives use the highest professional standards as their benchmark.
• Safe, modern equipment complying with current industry regulations.
• Your property, as well as any neighbouring properties, treated with respect, leaving all areas in a clean and tidy condition upon completion of works.
• Clean, smart and amiable uniformed operatives.
• Modern, full-liveried and fully equipped trucks
FOR YOUR PEACE OF MIND
Things you should check :
- Never employ cold callers.
- Ask to see current insurance policy .
- Never pay for the work before satisfactory completion.
- Never accept verbal-only quotes.
- Ensure operatives are fully qualified, and ask to see relevant current certificates.
- There must be 2 climbers on site in case of aerial rescue.
- Ask where the waste is to be tipped so our country lanes aren’t filled with tree waste.
- Always ask for a fully specified, fixed-price quotation in writing.
- Always insist operatives wear protective equipment at all times on site.
- Get a firm date and time for works so you can be there.
- Confirm the works are not to be sub-contracted.
- Ask the contractor not to access neighbouring properties without permission.
- Check climbing irons are not used on smooth barked trees, causing damage and possible infection.
- Do not employ ‘cowboys’ even if they appear professional and full of promises, their interest is purely financial.
- Ask the contractor if he has included checking and applying for TPO/Conservation area permissions, not all contractors comply and will place responsibility with you or ignore completely leaving you liable.
- Confirm the quote includes parking suspension application/fees.
- Take professional advice from a qualified arboricultural consultant if any trees to be felled are within 15m of a building.
